C O N G R A T U L A T I O N S
Nomination - 2016
Telecommunicator of the Year
 
 
Leslie O'Kane
 
Dane County Public Safety Communications
  
During her initial interview for her dispatch position, Leslie told us (these are my words, but not far off), You’re going to hire me, and I’m going to do a great job, and be one of the best dispatchers ever. She meant everything she said. Leslie O’Kane began her career with Dane County Public Safety Communications (PSC) in September, 2013 and quickly set out to establish herself as a ‘doer’. This is a tough job, and not everyone gets it. Not everyone can handle the day to day stress, and strains of the job. Leslie is one of those rare individuals who not only ‘gets it’, she embraces the daily challenges, and meets them head on. It was clear from pretty early in her career with Dane County, as indicated by comments from an early evaluation , “Leslie has reached another milestone this reporting period and was signed off at Madison Police dispatch” , and “Keep that drive and ambition going for the rest of your probationary period and throughout your career at PSC.” While this nomination is not based on any one specific incident, a few life and death incidents are certainly worth noting. On June 6, 2014, Leslie answered a 9-1-1 call reporting a female who was unconscious following a possible seizure. Although the caller and patient were in a vehicle on a county highway, Leslie was able to quickly determine and verify their location, while expertly following protocols. determined the patient was pulseless and not breathing. Leslie instructed the caller in CCR for more than 7 minutes until EMS arrived. The patient was transported to a hospital and was later discharged. Leslie was recognized at the 2015 Dane County EMS Awards banquet for the critical role she played in saving this person’s life. On January 18, 2015 Leslie answered a 9-1-1 call from a female caller reporting her husband was suicidal, had told her goodbye, and left their residence with handgun in his car. Leslie quickly created a CAD incident including important details, and pushed the incident to dispatchers. A short while later, Leslie answered another 9-1-1 call, this one from the suicidal male, who stated his location and that police were following him. Leslie very calmly and professionally gathered information, and spoke to him in a calm and caring manner, all the while attempting to defuse the situation, in an effort to try to prevent him from harming himself. Her supervisor later wrote about the incident, “The degree of understanding and compassion you showed him went above and beyond. Although the outcome was not good, you provided crucial information for the responding officers involved in the 10-80 with your caller.” Once again, on October 6, 2015, Leslie answered a 9-1-1 call reporting a female patient having a seizure.  While Leslie was working the call, gathering information, and making CAD updates, the patient began to have agonal respirations, which Leslie quickly identified, and directed the caller to begin chest compressions until EMS arrived. The patient was transported to the hospital, and was later discharged. Leslie was once again recognized at this years DC EMS Awards banquet. In a department with more than 70 front line staff, it seems somewhat strange to be nominating an employee with just over 2 years of experience, but some employees just stand out, and Leslie is one of those. I feel strongly that Leslie deserves to be recognized as the 2016 WIPSCOM Telecommunicator of the Year.
 

 
C O N G R A T U L A T I O N S
Nomination - 2016
Telecommunicator of the Year
 
 
Joanne Heitkemper
 
Price County Sheriff's Department Office
  
This year Deputy Joanne Heitkemper will be celebrating her 35th year with the Price County Sheriff's Office. And for all those 35 years, Deputy Heitkemper has shown a positive attitude and dedication to her job and the department which exceeds expectations. Deputy Heitkemper is not being nominated for a single event, rather for how she has handled herself for the totality of her career. Deputy Heitkemper takes great pride in her appearance and is always professional while in uniform. Deputy Heitkemper does the extra things that are needed to keep the Dispatch Center in order and is never afraid or unwilling to take on any task assigned. Deputy Heitkemper also takes every opportunity to increase her knowledge and improve her skill set. Like all good Telecommunicators, Deputy Heitkemper exhibits exceptional calmness, confidence and composure under pressure while handling calls ranging from logging accidents, to fatalities, to lost hunters. As a single Dispatcher in a small center, Deputy Heitkemper demonstrates a remarkable ability to handle multiple radio transmissions, phone calls, 9-1-1 calls and window traffic at one time. Deputy Heitkemper is also very resourceful when there is a need to get more information about someone or something and is tenacious in trying to locate abandoned 9-1-1 calls. Deputy Heitkemper also acts as the department's TAC Officer and is very dedicated, going above and beyond to assure record entry quality. In preparation of the annual TIME System audit, Deputy Heitkemper goes through every file for accuracy, sometimes on her days off. Deputy Heitkemper is also the department's Communications Training Officer and helps to train new hires on dispatch procedures and protocols. Deputy Heitkemper's dedication assures that new hires have the necessary skills to thrive and succeed in a Dispatch Center. In addition, Deputy Heitkemper has completed the Leadership in Police Organizations course. Deputy Heitkemper is also actively involved in MABAS implementation and training with the Fire Association in Price County. Her efforts will help to ensure that when the time comes, the department will be prepared to implement MABAS in our center. In 2014, Deputy Heitkemper was honored by the department with the Telecommunicator Award for her handling of a logging incident in which an individual cut his own leg off while alone in the woods and the Distinguished Service Award as a result of her high level of integrity, professionalism and dedication to the department and law enforcement profession in general and the care and compassion shown to victims of crime or circumstance. Finally, in 2014 Deputy Heitkemper was awarded the Good Conduct Award for more than 30 years of service without reprimand. In an era where sworn officers are no longer the norm as Telecommunicators, Deputy Heitkemper has been able to continuously fulfill her obligation on the road as well as on the desk, and maintains a positive image personally and professionally. In closing, the Price County Sheriff's Office would like to nominate Deputy Heitkemper for the 2016 WIPSCOM Telecommunicator of the Year Award for the 35 years of dedicated service she has provided to those who live in and travel through Price County.
 

 
C O N G R A T U L A T I O N S
Nomination - 2016
Telecommunicator of the Year
 
 
Kevin Fisher
 
Dane County Public Safety Communications
  
Greetings, This year I would like to nominate Kevin Fisher for Telecommunicator of the Year. I honestly don’t know if there is enough time to go through all the “why’s” of why Kevin should be nominated but I will do my best. Kevin just celebrated his 26th year at Dane County 911 but over 30 years with Dane County. Kevin’s attitude he brings to our center is like none I have ever seen before. He is a pleasant, caring and very friendly person to be around and for sure a pleasure to work with. In my short 4 years of knowing Kevin I have discovered  that he is a very knowledgeable and caring person and takes his job very seriously. He shows compassion to our customers and most of all our co- workers. Kevin is always willing to help other people when needed. Kevin has been a real help to me starting out my career here at Dane County 911. He always took the time to explain things to me about why we do certain things the way we do and offer  tips to make the job easier on me. Kevin also pretty much lives at the center. He takes countless hours of overtime obviously to benefit himself but also so that other people don’t have to get ordered. He is trained in all dispatch areas (fire, law and data) and is very, very strong in his skills in all areas. Officers and fire departments like hearing his voice on the radio, because when they hear Kevin, they know they are taken care of on this end of the radio and know their safety is number one. They know with Kevin on the other end they will be going home at night. Kevin is very calming and will go the extra mile to make the officer/fire fighters understand what they are going into. Kevin also has a special way with callers. Kevin can take a very hysterical person and talk them down to find out what the exact problem is. Kevin is compassionate with the callers and always finds a solution. Unrelated to work, Kevin makes sure that our staff is hydrated well and fed well! What I mean by this is that he stocks all our refrigerators with water and soda as well as the vending machines.  Kevin uses his own time and a lot of times his own money to go shopping for plates, silverware, napkins, soda, snacks to make sure our center is stocked. He usually hits up a Costco or Woodman’s to get the best prices on items. On Holidays Kevin usually organizes a prime rib dinner for Christmas and delicious turkey dinners on Thanksgiving for those of us that work on holidays. Kevin does what he can to make sure we have that home cooked meal for his “other” family at the center. Kevin also organizes and coordinates the 911 Night at the Mallards, a night for all employed in public safety (police, fire, EMS, dispatchers and doctors) to come together and enjoy a baseball game. Kevin takes charge of selling  tickets (over 300 tickets!!!) and works with event staff at the stadium to make sure that the comforts are all met so that our public safety responders and their families are comfortable and can have a nice relaxing night at the baseball park. I could keep going but we would be here all day long! In closing, Kevin is truly deserving of this award. He has worked very hard for the Dane County 911 center and to say he goes above and beyond is an understatement. He is probably the most deserving person in the State of Wisconsin for this award and I strongly encourage you to select Kevin as this years telecommunicator of the year.
 

 
C O N G R A T U L A T I O N S
Nomination - 2016
Telecommunicator of the Year
 
 
Ryan-Ann Carpenter
 
City of Waukesha Police Department
 
 
I would like to nominate Dispatcher Ryan-Ann Carpenter for the 2016 APCO/ NENA Telecommunicator of the Year.  Ryan-Ann has been a Dispatcher with the City of Waukesha Police Department for the last 13 years.   She is a top notch dispatcher who is compassionate, and provides exemplary customer service.  There are several reasons why I feel that Ryan-Ann should receive this award.  The first two examples are based on exemplary performance during critical incidents:  On January 13, 2015, Dispatcher Carpenter received a 911 call from a local gas station. There was no conversation on the line, or any other indication that something was wrong. Ryan-Ann closely monitored the open line, and was able to discern the faint sound of traffic, and a slight moaning noise.   With her keen perception and years of experience, she felt there was something seriously wrong.   She dispatched multiple squads in emergency fashion and remained on the phone to monitor.   As she listed further, she heard more moaning noises and updated responders.  When police and fire arrived, they found the store clerk behind the building suffering from gunshot wounds.  Officers provided CPR until EMS arrived, however, the clerk died due to his injuries.  Dispatcher Carpenters quick actions gave the victim a fighting chance, and helped to quickly preserve the crime scene.   The suspects were later apprehended the next day. On January 24, 2016, Dispatcher Carpenter was working as the police dispatcher when we received a call to check the welfare of a suicidal subject.   Several minutes after arriving on the scene, officers were confronted by the suspect who was aiming a long gun at them.   Officers called "10-78" (officer need s assistance) and "Shots fired" over the radios as they were forced to shoot at the suspect.   Dispatcher Carpenter instantly reacted and sent all available units to the call.   She remained calm and decisive as she coordinated the responding units, as well as working with her fellow dispatchers to send EMS and mutual aid officers to the scene.   Ryan-Ann did an outstanding job of updating the CAD narrative with every detail of the call as it unfolded.  During this time, the dispatch center was extremely busy as multiple calls were received from citizens in the area calling about the shots fired.   The suspect in this incident was taken into custody after receiving gunshot wounds.  This call was very emotional for the officers and dispatchers involved, as the suspect was attempting to commit "suicide by cop." In the aftermath of the shooting, dispatcher Carpenter helped with emotional support of her fellow dispatchers and officers.  In addition to the two major incidents mentioned above, Ryan-Ann, should be recognized for several other reasons:  Ryan-Ann has accepted many duties that are above and beyond the duties of the average dispatcher.  She is Validations Officer, which takes up much of her downtime at work. She assists as a Time Agency Coordinator (TAC) for our department, where she assists with CIB training, and helping officers with eTIME issues.   Ryan-Ann assists in training officers to be qualified to work in the dispatch center.   She also acts as one our incident command dispatchers, working in the mobile command post during different events.  Ryan-Ann has a special place in her heart for some of the local mentally disabled residents who frequently call for trivial issues.   The issues are normally not police or fire related.  Ryan-Ann goes out of her way to talk to them, and help them find ways to work through their personal crisis.  Ryan-Ann is an employee that is devoted to the department and her fellow employees. She is frequently engaged in team building activities, and has organized several social activities between the police and fire departments.  One of which was dog park day, were the police and fire employees would meet at the local dog park to socialize and build comradery.  Dispatcher Carpenter has demonstrated a commitment to serving her community in many ways.   She is active every year in "shop with a cop", as well as fund raisers for Special Olympics.  Dispatcher Carpenter has delivered several babies over the phone, which received positive media attention.  She also has a love for all creatures big and small, and goes out of her way to help with calls involving animals.  She goes above and beyond the call of duty to help reunite lost animals with their families.  Dispatcher Carpenter is a valued member of our department, and hopefully these examples help paint a picture of her being worthy of 2016 APCO/NENA Telecommunicator of the year.
 

 
C O N G R A T U L A T I O N S
Nomination - 2016
Telecommunicator of the Year
 
 
Sgt. Rita McCarthy
 
Richland County Sheriff's Department
 
Telecommunicator---to communicate by means of telecommunication--but what is that really? It's a person (several usually) that knows how to take control and speak concisely to others and direct them efficiently. Sgt Rita McCarthy has been the back bone of the Richland County Sheriff's Department for years. "When in doubt call Rita!" is our saying!  Richland County is a combined dispatch and jail so our sergeant pulls double duty. Her knowledge of dispatch and jail is phenomenal! Rita concisely directs other dispatchers or telecommunicators to the point of perfection. She knows we are only human and helps, with her knowledge, to get information out correctly and timely. Rita trains all of our new hires--- which has been many these last few years. She has made our department a well run unit! She is quick with her knowledge on laws and wisdom! She is compassionate on every call. She answers HER home phone to come to work whenever needed--- which can be 2am! Sgt McCarthy is eager to learn new and efficient ways of doing things in our department. Our computer system is complex sometimes and she masters all the ways of achieving and best results in a fast paced environment! Finally, Sgt Rita McCarthy brings calm and clarity to every day and every call! It has been a privilege to work with her. Deputy Renette Collins
 

 
C O N G R A T U L A T I O N S
Nomination - 2016
Telecommunicator of the Year
 
 
Anne Osborne
 
Langlade County Sheriff Department

I have worked with Anne for the past 17.5 years. Anne has always been the most distinguished dispatcher during  hostage negotiations from the inside of an armored vehicle. Anne is also a stand up citizen outside of work. She has taken on several roles including fostering a troubled teen and volunteering for sports activities. I can think of no one better deserving of this award the Anne.

 

I have worked with Anne her entire career with Langlade County. I was one of her immediate supervisors for appr 13 years while I was Chief Deputy of the Langlade County Sheriff Department.  She continued working as my Chief Deputy Coroner for the last 12 years. I cannot say enough about her positive attitude and willingness as a team player. Where she really shines is at her extraordinary professional skills and compassion to those in need, often times at the worst moments of their lives. In my opinion their is no better candidate for this award that I have ever had the opportunity to work with.

 

I have a great respect for the job that Anne Osborne has done so well for so many years. She is a pleasure to work with and when I need her assistance she is always courteous and dependable. Her professionalism shows. For these reasons, I am nominating Anne Osborne for Telecommunicator of the Year.

 

As a reporter for the Antigo Daily Journal for the past 19 years with a focus on the “crime beat,” I have gotten to know Anne Osborne both in a professional and personal manner. My employment takes me inside the “inner workings” of the 911 dispatch center and it is there where I have gotten a first-hand view of Anne’s committment to her job. Although to much of the public she may only be a voice at the other end of the line, she treats each caller with respect whether it be a seemingly mundane or outlandish request or a matter of life and death. Getting those who need help is a priority and her empathetic nature is evident, offering a calming voice for those who are perhaps experiencing the worst time in their lives. In a profession where becoming jaded by the cruelties and hardships of life would be easy to explain,  Anne’s kindness and personal want and need to help others wins out. She shows great concern for her co- workers, especially for officers out in the field, her "family," whose lives are often dependent on getting the proper information in a quick and accurate manner. It’s a trait she teaches and demands from others, serving as instructor for new dispatchers. To her, it is mandatory that the job be done correctly and she expects nothing less from herself and those around her. Few understand the incredible responsibilities the job entails, nor did I during those early days as a cub reporter, but over the years I have gained incredible respect for Anne’s ability to “keep it all together” while still maintaining her sense of humor and caring spirit in a profession where the phrase “multi-tasking” truly is a full-time job. I highly recommend Anne for this award as I believe she exemplifies what a good dispatcher should be professional, knowledgeable and compassionate.

 

I started working at the Antigo Police Dept. 24 years ago. The Langlade County Sheriff's Dept and Antigo Police Dept are in the same bldg. so Anne was one of the first people I met. She had been a dispatcher here for a couple years already and had worked as a dispatcher in Menominee Falls prior to coming here. She had a ton of experience - and it showed. I could go down your list of criteria and give you examples of Anne for everyone. Anyone who knows Anne - personally, professionally, thru contacts with dispatch, coworkers, - they will all tell you the same thing - she's a very special person - on the job and off. If you know anything at all about what a dispatcher does, you know that it can be a very difficult job. You must exude professionalism at all times - even if your tired or upset. You must show compassion and understanding. You must know your job and be able to react within seconds - somebody's life may depend upon it. You must be able to multitask better that a mother of quadruplets. There may be days were you don't get a break - not even for the bathroom let alone lunch - or days when you don't have a choice but to stay late because someone else called in sick - and dispatch can't be left empty - not for a minute!! There will be times when your days off are spent at work - not to mention all the holidays and weekends spent away from your family. There will be days when you laugh so hard that you almost pee your pants from something that was said or done, and there are days were you are so exhausted, mentally and physically - that all you can do is cry. You cry over a child that died, you cry over someone who has committed suicide, you cry because it took everything out of you to keep talking to the person on the phone who was going to blow their head off. Could you do that? Anne does and has for over 25 years. I honestly don't know anyone with that kind of dedication. You can ask her boss or any of her coworkers about being a team player -and I don't mean filling overtime hours (and she's done a ton of that), but being there - being a friend to everyone and helping where ever she can. It's the little cards she sends for your birthday or the little gift when someone has a baby - you know - the things you always think about doing but never take the time to do - that's Anne. That's a team player and I don't know anyone who's held in higher esteem. Anyone who's been on the other end of the phone when there is a crisis, knows Anne's calm, soothing voice, letting you know that help is on the way and guiding you with instructions as to what to do or to expect.  I honestly don't know the number of thank you cards that have been sent - but there have been many. I've watched as many people have come into the dispatch center to train - a process that takes months to learn just the basics, and have gained a true respect for the skill that Anne has at performing her daily duties. You don't realize everything she does, and how eloquently she does it until you see a newcomer try to stumble thru it. No matter what the circumstance, if Anne is there, the situation will be dealt with -with ease, skill and professionalism. Anne takes great pride in her job, as she should. I could go on and on, and I'm sure there are probably better written statements than this, but I guarantee that there is not one that comes more straight from the heart. I've watched in awe some days as she's talked someone down from hurting themselves, as she compassionately talked to the lady with Alzheimer's who was scared of the woman she saw in the mirror, or the person who was just involved in an accident screaming uncontrollably. As for your list: Positive attitude and team player - without a doubt.  Professional and reflect highest traditions of pubic service - absolutely. Demonstrates knowledge and performs above and beyond - positively. Courage, foresight, skill and acts of valuable communication services and special faithfulness - on a daily basis. In conclusion, there are many people who do this job.  There are many people that may do this job for many years - maybe even longer than Anne. There will be very few who do the job as good or better, with the same dedication, loyalty, devotion, and sincerity.  Anne really is one of a kind. She doesn't just do her job - she really is the job. Anne will retire in September of this year, and although I wish her only the best of everything, and God knows she deserves it, she will be sorely missed, and irreplaceable. She truly, sincerely deserves to be Telecommunicator of the Year.

 

Working with Anne over the past 25 years I have known her to be the most professional dispatcher I have ever worked with. In extremely high stress situations Anne has the ability to have a very calming voice, whether on the telephone or over the radio, regardless of how emotional or stressful she feels, spreading a sense of confidence and a general feeling that situation is under control regardless of how much the situation seems out of control. I have witnessed and/or been a part of several incidents with police involved shootings, active shooters and Anne has always been the constant calm through all of these. Her years of dedication and service has been outstanding to our community and should be praised.

 

I would like to nominate Anne Osborne. Anne has been with Langlade County Dispatch for 25 years plus. Anne is a very caring person, she is very kind to all around her and thanks of everybody else before herself. She is very genuine person and always smiling.

 

Dear Sir or Madam, I am writing this letter of nomination for Langlade County Sheriff's Office Telecommunicator Anne Osborne. Anne has worked with Langlade County and made an immeasurable impact with so many people from so many walks of life that if expounded on, would most likely use the allotted space on this text form. I suspect that you may hear more about Anne in other nomination forms, so I will forego the repetition. So, rather than reiterate what's been said, I am going to attempt the impossible and sum up Anne's career in one word. Although a daunting task I am sure I can make the parallel. The word I have chosen is, Stewardship. By Webster's dictionary definition, a noun, stew-ard- ship; the activity or job of protecting and being responsible for something; the conducting, supervising, or managing of something; especially: the careful and responsible management of something entrusted to one's care. "The job of protecting and being responsible." Anne Osborne has protected so many people in so many immeasurable ways. From the officer's she looks over, to the fire fighters she sends to harms way, to the public who often times are experiencing a first time contact with law enforcement. People who are in distress and scared, people who's loved ones are in great distress, people who are in their time of need. Even law enforcement officers, officers who are in distress, need assistance, or are in a tense situation. There can be no argument made that holds any validity when you state; no matter what the call, how bad the situation, what is a stake, you want Anne Osborne on the other end of the radio or phone. You want the calm, soothing, compassionate, and unshaken voice of Anne Osborne. The experienced, confident, yet soft spoken, firm, and undaunted, tried and true, unwavering and determined voice of Anne Osborne. The vast multitudes of people Anne has spoken to in their specific time of need, those people can testify to how Anne protected and was responsible for their well being. "the careful and responsible management of something entrusted to one's care." As steward's of this Sheriff's Office, we should all strive to leave the position and our department in better condition than we found it, after all, we are stewards. Anne Osborne has personified this. "The responsible  management of something." Anne Osborne leads by example, not only at work, but in life. Anne Osborne who comes in early, stays late, comes in at a moments notice. Anne Osborne who participates outside of work, who makes everyone feel needed and appreciated at work. Anne Osborne who is as dedicated of a wife, mother, foster mother, assistant coroner, friend, sister, aunt, and mentor as she is a dispatcher. We as a community and department, have simply borrowed Anne Osborne and her wonderful talents and ability from her giving family. Anne Osborne is and has been a great steward of her position as a dispatcher. She has lead the next generation of dispatchers as a training officer for the entire time she's been employed. Teaching them all of her wonderful talents as well as procedures. Learning from mistakes and building herself and fellow dispatchers, all in an effort to leave dispatch and the entire Sheriff's Office, along with the people they serve, better than she found it. A true steward. Before we can give, we must possess. Anne Osborne possesses such knowledge, skill, and ability all while being so humble. Anne Osborne teaches and demonstrates to those around her all of these traits. Anne Osborne realizes that the gifts she possesses are not to be used solely for her own good, but for the benefit of others. As in life, in the dispatch center there are often storms, there is often rain and heartache. Anne Osborne has experienced it, lived though it, and most important learned and taught from it. Do all you can, do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you  can, to all the people you can, as long as ever you can. That, that sums up Anne Osborne. I am proud to say I work with Anne Osborne. This September Anne Osborne is calling it quits to a 37 year career in dispatch. I can honestly say that Anne Osborne has left her finger print on my heart as well as my career. She is an amazing woman. With an amazing amount of emotion, I submit to you for consideration, Langlade County Sheriff's Office Dispatcher Anne Osborne for Telecommunicator of the Year 2016.

Thank you for your time and consideration, Lieutenant Daniel P. Bauknecht Langlade County Sheriff's Office Dispatch Supervisor

 

Anne has been working in the Telecommunication field for 37 years. As the former Chief of Police for

Antigo,Wi. I can tell you that she has been instrumental in the development and success of the joint dispatching services in our County. Anne is a dedicated professional, well deserving of this award.

 

Anne Osborne has been one of the more exceptional dispatchers we have seen and heard. Anne has a friendly voice and is able to remain calm during chaotic situations. She remains professional and uses clear annunciated text. She has been open to suggestions in regards to 911 ambulance calls. She asks probing questions of the caller so we can better prepare for each emergency situation. For as long as

we have done so, Anne has participated annually in our 3rd Grade LatchKey program open house. 3rd grade students from Langlade County are invited to the City of Antigo Fire Department for fire prevention education. Anne has participated by providing a tour of our station and information regarding what they can expect in the event they ever need to call 911 in an emergency. Anne goes above and beyond her requirements of the job.

 

Anne has worked as a dispatcher for the Langlade County Sheriff's Office for 25 years and has announced her retirement in September of 2016. Prior to beginning employment with Langlade County Anne was a dispatcher for the Menomonee Falls Police Department for 11 years. In addition to being Langlade County's longest tenured dispatcher Anne is our primary trainer for new dispatch employees.

Aside from her knowledge and experience as a dispatcher Anne is one of the most caring and compassionate people I have ever met. Anne has worked as a Deputy Coroner for Langlade County for many years and has received numerous compliments from family members she has worked with who have experienced the loss of a loved one.  In addition Anne and her husband Craig became foster parents to a high school aged girl who had experienced a very difficult home living environment. Anne and Craig although having raised three children of their own took the girl into their home and allowed her to live with them until she graduated high school. They then assisted and encouraged her to apply for and ultimately get accepted to the University of Wisconsin Stevens Point to continue her education. Many times much to the chagrin of her husband Craig, Anne has always been available on short notice when we needed a dispatcher in an emergency situation or as a last minute fill for a dispatch vacancy. Anne also served as a hostage negotiator on our Special Response Team for many years and was our first call when we needed a negotiator. As you can see Anne has played a critical role in our agency for the past 25 years and she will leave a tremendous void when she retires in September. More importantly will be the larger loss we will experience missing the daily interaction all of us have had with a tremendous individual. I thank you for considering Anne Osborne for your Telecommunicator of the Year Award and I can't think of a more deserving person. Please contact me if you need any further information or have any questions. Sheriff Bill Greening Langlade County Sheriff's Office

 

Anne Osborne has worked for our agency for 25 years as a dispatcher. Anne was the first full time dispatcher hired in our agencies history and has been the standard that we use in the hiring of new communications professionals. Anne is in charge of our training of new dispatchers and has demonstrated a strong work ethic and a high level of professionalism that we feel has set the bar for our new employees. Anne works diligently in improving our high level of communications with our own officers and local fire departments and EMS. Anne is also a trained negotiator and has demonstrated her value in the community by utilizing this training and high level of concern in regards to public safety by showing empathy and compassion to those people in crisis. Her deep passion for those who are in dire need of emergency assistance makes her a true angel to those who have called looking for help and assistance in the most dire moments of their lives.  This is not only true with members of the public but also rings true for the officers who utilize her as their life lines in hostile situations. Anne takes her job seriously and treats people with the respect, dignity and compassion that isn't at times easy to afford to people who are vulgar or abrasive during a crisis situation. She understands the stress these folks are under and will do anything in her power to make sure they get the services they need to "make things better" for them. Patience, understanding and dedication to those who she serves are demonstrated on a daily basis. Her character is unwavering and her dedication unmatched. Anne also holds other roles for our county including assistant coroner. Her ability to console those at times of horrific circumstances brings a calming effect to both the families and the officers at the scenes. And when she's not giving directions on how to perform CPR over the phone to a distraught mother or family member, she is organizing our agencies haunted hallway for kids or wrapping presents for the less fortunate members of our community. As a member of this agency for the duration Anne has been here, I can attest to Anne's extremely high level of all those things that make people in public safety heroes to those in need. If I could choose just one person to be in contact with while at a moment of crisis I can think of nobody I would rather have for a life line. I would hope you seriously consider Anne Osborne for Telecommunicator of the Year. Thank you. Chief Deputy John M Schunke Langlade County Sheriff's Office


 2016
 
C O N G R A T U L A T I O N S
 
Telecommunicator of the Year
 
 
Sara Geiszler
 
Oneida County Sheriff's Department
  
Sara Geiszler comes to work early, usually toting a bag full of work projects she took home the night before (in case she had some spare time outsideof work to work on them). In the other hand, she’s often carrying a coffee carrier with several Styrofoam cups of piping hot coffee, maybe a bag or two of chips and any other thing that a co-worker may have asked for when Geiszler called to ask if anyone needed anything from Kwik Tripon her way in. She begins each day smiling, refreshed and eager to face new challenges; and all this, despite the fact that she just travelled an hour and 15 minutes (on a good day) to get to work. Geiszler has more than 22 years of experience in public safety with more than17 of those years being in a dispatch capacity--either at the Muskego Police Department, Mukwonago Police Departmentor currently at the Oneida County Sheriff’s Office. Geiszler has worked for the Oneida County Communications Center for just over two years. In 2015, she was promoted to Telecommunication’s Sergeant and also oversees the Communications Training Officer Program. She servesas a role model of individual commitment to a group effort, service and professionalism. Her daily performance of duties is an inspiration and example to others. She stays positive when dealing with difficult callers and takes a genuine interest in helping others. She maintains composure when faced with stressful situations. She understands why accuracy is essential in CAD calls and gives careful attention to detail. She looks for what needs to be done rather than waiting tobe asked todo something. She cultivates a culture of openness and information sharing and consistently pursues her own professional development. She works well with the public, other agencies and with co-workers. Geiszler consistently looks beyond just doing her job and truly cares about the Communication Center’s overall mission. She readily shares her expertise with other staff in order to develop their skills. Geiszler took it on herself to document common process and steps in dispatch processes in an internal troubleshooting guide for herself. She then, more than willingly, shared those documents with others. And that was well before she was a sergeant. She has been instrumental in helping the Communications Lieutenant update and write new policies and better organize materials in the Communications Center so that everyone can understand and find information when it’s needed. And when a new policy is updated, she makes sure that it stays updated and keeps with it. Geiszler developed the dispatch procedure for dealing with NCERT (North Central Emergency Response Team) calls, something newto our area. When Marathon County signedon as the back-up dispatch center for NCERT, she worked with them so that we were all on the same page. She developed competencies, a competency plan and a competency timeline to make sure that all telecommunicators are familiar with how to handle low volume/high priority/high liability calls. She carries out the plan, ensuring that every telecommunicator has the knowledge and skills to know what is expected of them in these situations. Geiszler’s mission consciousness doesn’t stop at the dispatch door. She regularly takes on additional responsibilities in areas beyond her basic duties, both within the Communications Center and within the Department as a whole. She was elected by her peers to represent the Emergency Management Division on the Department’s Round Table Team. (The purpose of the Round Table Team is to createan environment where its members can participate in leadership development and training, have responsibility concerning the maintenance and development of organizational culture, have inputon policy and procedural development and implementation, effect change, participate in binding decisions, improve inter-departmental communications, participate in innovation and problem solving, handle organizational complexity, conflict resolution and enhance professional adaptability and team building.) One of the Round Table’s initiatives was to look at the Department’s mission statement and guiding values. The Round Table solicited ideas to revamp our Core Values and Geiszler’s idea is the idea that was ultimately chosen by employees to represent this. On her own time, Geiszler helped design a logo for the recently founded Round Table, and solicited cost estimates to display the Core Values throughout the Sheriff’s Department. Geiszler is willing to help all co-workers succeed.One of Geiszler’s strengths is in Microsoft Excel. Becauseof this, the department’s radio technician asked Geiszler if she could help him streamline a process he was currently doingby hand for radio tower checks. Geiszler willingly helped and set up a computerized process and dynamic online worksheet for him. Geiszler adapts willingly to change and changing priorities—things that happen all the time in this profession. She is willing to work long hours oran altered work schedule on little or no notice anddo whatever it takesto get the job done. It is not one heroic event that has Sara Geiszler deserving to be named Telecommunicator of the Year. It is the selfless effort she puts forth every day to ensure that the first responders, citizens and visitorsof Oneida County get the best possible service from this department. And it’s the way she handles and prepares for all calls…because you just never know what will be on the other end when you pick up that phone.
 

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