Telecommunicator of the Year
Julie Ganski
Marathon County Sheriff's Department
Julie Ganski is a Public Safety Telecommunicator with the Marathon County Sheriff’s Office in Wausau. Our agency is the only Public Safety Answering Point (PSAP) in Marathon County which dispatches for 11 law enforcement agencies and 38 fire department/EMS services. We have an operating communications staff of 23 telecommunicators and 6 supervisors. For 2014, we processed over 250,000 calls, which included over 37,000 - 911 calls. As a 12 year veteran of the department Julie has filled many rolls including being a Field Training Officer and a Validations Officer. Her attention to detail and work ethic are well known, not only among members of her division, but throughout the entire department. This was prevalent when Julie was nominated and received the Marathon County Sheriff’s Department Telecommunicator of the Year Award in 2013. For the current evaluation year, Julie answered more 911 calls than anyone in the division and was near the top in CAD entry calls for service. Julie consistently has a positive attitude and truly enjoys her career. In her last evaluation her supervisors stated that “she continues to do great work with her team and is a pleasure to supervise”. Her supervisors know she will complete the tasks assigned to her with the highest of quality. These qualities have resulted in Julie receiving overall “Exceptional” rating on her performance evaluation for the current year. As a result, Julie has once again been nominated for this year’s Marathon County Telecommunicator of the Year award by her immediate supervisors. Julie handles her calls with confidence and compassion. She recently answered a 911 call from a 14 year old girl reporting that her father was suicidal and was armed with several firearms. The caller had contact with her father via cell phone and text messaging. While gathering information and updating responders, Julie was able to establish a rapport with this young girl. She kept her calm and reassured her as the call escalated into a SWAT team response. Even though she answered this 911 call near the end of her 12 hour shift, Julie volunteer to stay over and maintained contact with the frightened young caller. Julie wound up on the phone with her for several hours until crisis negotiators, who were also talking to her father, were able to make contact with her in person. By the end of the night, the call resulted in a peaceful resolution. The next morning, the same young lady called into the 911 center and requested to speak to Julie so she could thank her for all she did to help her and her family during this traumatic experience. Julie happily took the time to speak with her again, providing reassurance and some guidance for this young ladies wellbeing. In October, Julie was recognized by a patrol deputy for going above and beyond her normal duties while investigating a burglary call at a business. The deputy’s report narrative credited PST Ganski for her diligence in continuing to dig into records looking for information. The surveillance video captured a suspect vehicle however it did not identity a license plate number. The deputy named a possible suspect and requested background information on the party. While initial records checks did not result in any connections, PST Ganski kept searching records. She was able to locate a similar vehicle owned by a family member with a different last name. The deputy was able to positively identify that the vehicle as an exact match to the suspect vehicle from the video. This information connected the suspect vehicle and associated parties which linked the two to this specific case. Julie’s efforts enabled investigators to successfully make a positive identification and resulted in the subsequent arrest. The deputy stated that without Julie’s extra efforts he never would have made the necessary connection. Julie received an exceptional performance acknowledgement for her efforts on this call. This is one example of what has become her standard of work. In 2011 Julie volunteered to become a TIME System Validations Officer for the division. Having minimal knowledge, Julie volunteered to assist and sat in for the entire audit. At the completion of the audit it was determined that our procedures needed to be improved as our overall accuracy and completeness rates were well below what we considered acceptable. Julie and our validations team overhauled the current procedures and the results were dramatic. As a result of these changes, we improved from an accuracy rate of 59% and a completeness rate of 60% in 2011 to an accuracy rate of 97% and a completeness rate of 81% for our 2014 audit. We improved our risk assessment from a moderate risk to being considered at a low risk in almost all categories. Julie had once again volunteered to sit in on that entire audit to assist as needed. Applying what she learned, the one area in which we still needed to improve was our warrant entries which were being handled internally by our warrant division. Our warrant division enters approximately 4000 warrants per year. We determined that understaffing in that division was most likely the root cause of errors that were occurring as 1 person is primarily responsible for these entries. As we have come to expect, Julie jumped in with both feet. Knowing the volume of warrants we enter annually and knowing it was going to create a great deal more work for herself, Julie came up with and presented a new procedure in which all warrant entries would be sent to the communications division immediately upon entry. The entries would be checked for accuracy, verify supporting documentation, have errors corrected and be filed by our communications division validations officers. All of this work must be performed in addition to their daily duties working on a radio console. Julie has acted as a liaison between the divisions and has helped all involved make a smooth transition. While this procedure just went into effect on January 1st of this year, we are already seeing a positive impact. I am confident that this procedure will greatly improve our accuracy, completeness and lower our overall risk. Julie was recognized not only by the division commanders but also by our department command staff for her vision and teamwork. While these examples list a few of Julie’s accomplishments, her best attribute is her willingness to help. She never hesitates to assist a coworker, her supervisors, a department member, our user agencies or the citizens we serve. As one of Julie’s supervisors and our departments TIME System Agency Coordinator (TAC) I am proud to recognize her for her efforts and nominate her for this award. Tony Nardi 911/Communications Supervisor Marathon County Sheriff's Department

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