Operations:
 
     Quality Assurance - Where to Begin to Expect Results
       Nancy Heimke & Cory Lynch
        - La Crosse Emergency Services - Public Safety Communications
 
Communication Center Managers face a multitude of challenges. Though deemed necessary, Quality Assurance is pushed to the background. Formal programs can be cost prohibitive & creating a program is time consuming. If those hurdles are passed, finding the time to implement becomes the biggest obstacle. So what options do you have if you cannot implement a full blown Quality Assurance Program? Letís take a step back & look at the process as a whole. What steps could you take to identify areas needing improvement? Are there ways to streamline? Where do you find standards or can you create your own? Itís time to take a look at the problem to find feasible solutions.  Hear the results of a simple QA program after one year implementation.
 
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